The short version: you are never charged before you have used PANOpeak. Every account starts with a 14-day free trial that takes no card details, so you evaluate the product in full before any money changes hands. Because of that, we do not refund subscription periods that have already run. You can cancel at any time and you will not be charged again.
1. Who this policy is for
PANOpeak is sold to businesses: using it requires a marketplace seller account, which is itself a business relationship. This policy is written on that basis. The statutory 14-day right of withdrawal under EU consumer law applies to consumers, not to business customers, and so does not apply here, but the free trial below gives you a longer and more useful evaluation period than that right would have. If you believe you are contracting as a consumer, email us and we will apply the consumer rules to your order.
2. The free trial
Every new workspace gets a 14-day free trial with no credit card required. Nothing is charged during the trial and it does not convert into a paid subscription by itself: if you do nothing, the trial simply ends and repricing stops. You only ever start paying by actively choosing a plan and entering payment details. This is the evaluation period, and it is the reason the rest of this policy is as simple as it is.
3. Cancelling a subscription
You can cancel at any time from Settings → Billing. There is no cancellation fee, no notice period, and no phone call or email required to do it, and we do not put a retention flow in front of the cancel button.
Cancelling stops the next renewal. Your subscription stays active until the end of the period you have already paid for, and you keep full access for that time; we do not cut you off on the day you cancel. When the period ends, repricing stops and the account moves to a cancelled state.
4. Refunds
We do not refund subscription periods that have already started, on either monthly or annual plans, and we do not pro-rate a part-used period. The annual plan is discounted by 20% precisely because it is a commitment for the year, so it cancels at its renewal date rather than refunding the remainder.
We will refund, without arguing about it, where the charge was our mistake: a duplicate charge, a charge after you cancelled, a charge on the wrong plan or at the wrong price, or a billing amount that does not match what your plan and your recorded usage say you owe. Email founder@panopeak.app and we will investigate and, where we got it wrong, put it right.
Beyond those cases we will still listen. If something went materially wrong on our side during a period you paid for, tell us what happened; we would rather resolve it than have you leave unhappy. That is a discretionary goodwill decision, not an entitlement this page grants you.
5. What a refund does not cover
Two things are outside anything we can refund, because they are not ours to give back. The first is the commercial outcome of your own pricing decisions: PANOpeak reprices within the floor and ceiling you configure, and a strategy that lost you margin is not a billing error. The second is anything a marketplace charges you, or any action a marketplace takes against your seller account; those are between you and that marketplace. Section 9 of our Terms of Service covers this in full.
6. Overage charges
Exceeding your plan's SKU limit adds a small per-SKU overage to your bill rather than switching repricing off, at the rate shown on our pricing page. Overage is capped at a limit you set yourself, so it cannot run away from you. An overage charge that exceeds the cap you configured is a billing error under Section 4 and we will refund it.
7. If we cancel your account
If we suspend or terminate your account for breach of our Terms, no refund is due. If we discontinue the service, or terminate your account for any reason that is not your breach, we refund the unused remainder of the period you have paid for. Cancelling your subscription is not the same as deleting your data: deletion is a separate request with a 30-day window in which you can change your mind, described in our Privacy Policy.
8. How to reach us
Billing questions, refund requests and anything on this page: email founder@panopeak.app. We aim to answer billing mail within one working day.